Customer Service

Description

We are seeking enthusiastic individuals for the Customer Service role in India. This position is ideal for freshers/entry-level candidates who are passionate about providing excellent customer service and are eager to learn and grow within the company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively and efficiently.
• Provide product and service information to customers as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Assist in training new customer service representatives as needed.

Skills and Qualifications

• Excellent communication skills in English and local languages.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer service software and tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic knowledge of products and services offered by the company.
• Strong attention to detail and accuracy in handling customer information.