Customer Service & Office Support Assistant

Optimal, on behalf of its client, a well-established investment company, is seeking a Customer Service & Office Support Assistant based in Athens.

Scope of Role

The candidate will support the company's operations in terms of customer service.

Responsibilities:

• Gathering all required supporting documents and ensuring the completeness of each client file, in coordination with Customer Advisors and the Compliance Officer
• Maintaining both physical and digital client files, including all relevant legal documentation
• Updating the Company’s digital system with client information
• Monitoring client cases and coordinating actions required for closure
• Managing all incoming and outgoing correspondence and routing it to the appropriate teams
• Coordinating office supplies and stationery
• Providing assistance and support to clients visiting the Company’s premises for meetings with Customer Advisors

Requirements:

• University degree is mandatory.
• Minimum 1 year of previous relevant experience.
• Advanced written & verbal communication skills
• Excellent command of the English language
• PC Skills (Windows, knowledge of CRM systems)
• A high degree of personal accountability and integrity

Benefits

• Being part of an environment that gives employees room to grow, autonomy, and mentoring
• An amazing, supportive, collaborative, and friendly company culture.
• Comprehensive training and development programs

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

• Talent Acquisition
• HR Strategy & Talent Development
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement