Customer Service Officer

Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Arsenault in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

• Perform all order entry, maintenance, and inquiry along with other duties as assigned.
• Communicate all backorder and order issues to customers on a regular basis
• Communicate with procurement and or distribution to expedite customer needs
• Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs.
• Analyze stock positions and address concerns for customers
• Represent Arsenault in a positive and professional manner while interacting multiple times a day with key customers
• Respons...