Customer Service Officer

Responsibilities

• Handle and respond to customer enquiries via phone and email professionally
• Process sales and purchase orders and monitor progress to ensure timely delivery
• Coordinate with forwarding agents on shipping arrangements and customs clearance
• Prepare, verify, and maintain logistics and customs documentation
• Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times
• Maintain strong customer relationships and provide reliable after-sales support
• Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations
• Assist with administrative and coordination tasks
• Support ad-hoc or urgent assignments as required by management

Qualifications

• Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain, Purchasing, Sourcing, Finance, Accounting or related fields
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