Job Description
The Customer Service (CS) Professional is responsible for following up orders and providing services to customers. Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.
YOUR RESPONSIBILITIES WILL INCLUDE:
Respond to customer requires and requests (via telephone, fax and mail) in a timely manner.
Understand customer needs and provide timely response to customer request
Coordinate with sales team, other departments and production on delivery of goods and services.
Handle customer complaints accord...
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