Job Description
Description
The Customer Service Officer (CSO) is the face of the gym, ensuring a seamless and positive experience for members and visitors. They handle inquiries, manage memberships, resolve issues, and maintain a welcoming atmosphere. The role also involves maintaining cleanliness and hygiene standards to ensure the center looks and feels 'Always New' with a 'Happy to Help' attitude.
Years Of Exp
Up to 3 years
Skills Required
Customer Service, Operations Management, Customer Handling Skills
Role
The Customer Service Officer (CSO) is the face of the gym, ensuring a seamless and positive experience for members and visitors. They handle inquiries, manage memberships, resolve issues, and maintain a welcoming atmosphere. The role also involves maintaining cleanliness and hygiene standards to ensure the center looks and feels 'Always New' with a 'Happy to Help' attitude.
Years Of Exp
Up to 3 years
Skills Required
Customer Service, Operations Management, Customer Handling Skills
Role
- Conducting tours for potential members
- Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions
- LMS adherence, CH-BT% (Trial/Walk-in conversion rate) - Membership Renewal & Retention
- Follow up on expired/lapsed memberships, engage members for renewals
- Renewal %, Net Promoter Scor...
Apply for this Position
Ready to join Curefit? Click the button below to submit your application.
Submit Application