Job Description

The Role

Our Customer Service Officers are the heart of our business providing front of house services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role also involves supporting the Learn To Swim program and carnivals with some kiosk work as part of the role. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring we can assist when we can.

Key areas of responsibility include:

  • Provide excellent customer service to all customers, both in person and over the telephone 
  • Apply sound cash handling principals and use of Point of Sale (POS) systems
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centres services and programs to cust...

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