Job Description
We’re #Hiring: Customer Service Officer
Key Responsibilities
- Handle inbound/outbound calls and emails enquiries.
- Provide first level technical support using documented procedures and available tools.
- Document all interactions in the system with accuracy and compliance.
- Escalate complex cases through proper channel when required.
- Meet service standards and KPIs (quality, productivity, customer satisfaction)
- Acquire and maintain strong product knowledge through training.
- Support cross-selling of relevant products.
Requirements
- Diploma/Degree or equivalent.
- Strong communication skills in English and native language.
- 6-12 months of customer service experience.
- Customer-oriented with a calm, professional and empathic approach.
- Strong problem-solving, multitasking and analytical abilities.
- Able to work in a fast-paced, KPI driven environment with ...
Key Responsibilities
- Handle inbound/outbound calls and emails enquiries.
- Provide first level technical support using documented procedures and available tools.
- Document all interactions in the system with accuracy and compliance.
- Escalate complex cases through proper channel when required.
- Meet service standards and KPIs (quality, productivity, customer satisfaction)
- Acquire and maintain strong product knowledge through training.
- Support cross-selling of relevant products.
Requirements
- Diploma/Degree or equivalent.
- Strong communication skills in English and native language.
- 6-12 months of customer service experience.
- Customer-oriented with a calm, professional and empathic approach.
- Strong problem-solving, multitasking and analytical abilities.
- Able to work in a fast-paced, KPI driven environment with ...
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