Customer Service Officer - Call Centre

Overview

Uniting, Harris Park, New South Wales, Australia

Role: Customer Service Officer - Call Centre (Full-time permanent)

Responsibilities

• Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
• Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
• Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
• Identifying and escalating high-risk enquiries to suitably skilled team members.
• Complying with all relevant legislation, organisational policies, and procedures.
• Completing reports, correspondence, filing, and other administrative tasks as required.
• Participating in audits and continuous improvement activities to identify and reduce client incidents and unsa...