Customer Service Officer (Contract)

Organize the Information Center effectively to ensure smooth daily operations.

Assist and provide customers with relevant information about Johor Premium Outlets, including details on the center, parking facilities, public announcements, issuance of Savings Passports, stroller rentals, lost and found items, currency exchange, and more.

Ensure that the Information Center is clean and tidy.

Ensure wheelchairs and strollers are maintained in a good condition.

Attend to daily administrative and cashiering work e.g. opening and closing daily sales.

Ensure that Savings Passport issued are updated.

Ensure that all tour group arrivals are handled efficiently.

Storing customer luggage or belongings.

Ensure customer grievance / disputes / feedbacks are handled tactfully and efficiently。

Other Requirements

Minimum qualification of SPM.

Preferably 1-2 years of relevant experience, with an advantage for ...