Job Description
Job Responsibilities
Ensures highest standard of service delivery on personalized phone services to our customers. Identifies and handles customer enquires completely and accurately. Resolves customer complaints and problems to the satisfaction of the customer. Uses customer service and sales skills to optimize the opportunity of each customer contact. Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions. Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem. Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. Enters customer data and other relevant information into the relevant systems (as required) compl...
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