Customer Service Officer German – Dutch...

Functieomschrijving

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Working 3 nights from Monday until Wednesday from 20h – 08h.
Incoming phone calls, e-mails and faxes treating and dispatching:
Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception & Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling (from customer to contractor; from contractor to ...)
Ensures the monitoring and control of the agreements with the parties involved:
Regarding the service
Regarding complaint handling, etc.
Regarding the service conditions and agreements
Responsible for the complete treatment and follow-up of...