Job Description

Description

:

CUSTOMER

  • Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.
  • Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.
  • Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.
  • Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.
  • Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.
  • Deliver the Bank to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and reten...

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