Customer Service Officer

Ensure customer satisfaction and provide a professional logistical support, ultimately to meet or exceed customers' expectations.


Job Responsibilities:

•Send weekly loading plans to the clients.

• Inform vessel schedules to clients once received from respective Supplier Service Officer.

• Check with Supplier Service Officer about old orders not loaded yet.

• Prepare shipping instructions for all orders upon request from the Supplier Service Officer.

• Check all documents once received.

• Issue sales invoice and send it along with draft documents for client approval.

• Request corrections from Supplier Service Officer in case needed.

• Confirm back documents to Supplier Service Officer and request scans of originals.

• Send Bill of Lading and documents release instructions to Supplier Service Officer.

• Prepare bank documentary collection if needed.

• Follow up with clients on containers not released of port.

• Issue daily invoice and send to cost controller after issuing the sales invoice and send the corresponding documents to the client.

• Request insurance on all CIF sold shipments.





Working Conditions:

• Good communication skills

• Ability to work under pressure
• Multi-task oriented

• Ability to meet targets and tight deadlines



Qualifications and Education requirements:

• BA degree in Transportation and Logistics or similar

• Minimum required experience from 1 to 3 years.