Customer Service Officer [Open for Fresh Graduates]

Customer Service Officer (Open for Fresh Graduates)

Apply for the Customer Service Officer (Open for Fresh Graduates) role at Flash Express .

• Handle routine to complex transactions over the phone, ensuring timely and accurate processing.
• Research and resolve routine to moderately complex issues and inquiries, escalating more difficult cases to senior representatives as needed.
• Perform account maintenance tasks, generate reports, and assist with project-based work.
• Respond to and resolve escalated inquiries and complaints that require special handling, including those referred by management, committees, external agencies, or other departments.
• Act as an intermediary to help resolve disputes, including negotiating and facilitating settlements when necessary.
• Accurately document identified risks and issues to ensure transparency and proper follow-through.
• Refer cases or recommendations...