Customer Service Officer

Responsibilities

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Require to listen, probe to clarify and understand customer needs
• Escalate problems or issues promptly and resolve customer
• Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.
• It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.
• Work closely with Inside Sales