Customer Service Officer

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the Group). The Group is APAC's largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

With US$140 billion in gross assets under management (AUM), the Group's fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

Responsibilities:

• Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
• To assist and support shoppers' needs and requests at the customer service counter
• Ensure all CX related reports are accurately recorded – invent...