Job Description

Job Description

  • Contributes to the professional growth and development of the Customer Service function.
  • Attends to customers’ enquiries in a professional manner.
  • Ensure customer satisfaction by extending responsive and meticulous support.
  • Provides immediate response to client’s technical/service related queries and problems.
  • Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
  • Meticulous processing of specimens received from the Courier team and customers
  • Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
  • Understands clinical and tests terminologies and test profile/codes.
  • Communicates problems in specimens and request forms received to the Laboratory Manager.
  • Adheres to proce...

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