Customer Service Officer

Responsibility:

• Attend customer's call enquiries
• Respond customer's toner request
• Monitor customer's toner usage by system, and plan toner delivery
• Coordinate with logistics for toner delivery
• Send toner quotation to customers upon request
• To keep records of all conversations in our call centre database in a comprehensible way
• To build sustainable relationships and engage customers by taking the extra mile
• To attend to technician's request
• To assist meter reading status page scanning to file if required
• Attend ad-hock assignment

Requirements:

• Knowledge on Microsoft office
• Able to generate reports
• Familiar with administrative duties
• Good interpersonal and multi-task skills
• Customer service oriented
• Fast learner and patient