Customer Service Officer

1. JOB DESCRIPTION

A customer service officer role consists of supports the sales team by managing administrative tasks and ensuring smooth operations. Here's a general idea of what the role might involve:

• Order Processing: Handling sales orders, ensuring accuracy, and coordinating with logistics for timely deliveries.
• Customer Interaction: Addressing customer inquiries, resolving issues, and maintaining strong relationships.
• Sales Records Management: Keeping accurate records of sales contracts, invoices, and customer databases.
• Reporting: Preparing sales reports and tracking performance against targets.
• Support for Sales Team: Assisting with scheduling, travel arrangements, and promotional activities.
• Compliance: Ensuring adherence to health, safety, and industry regulations.

Handle administrative duties during day/night shifts, including weekends and public holidays.
Manage day-to-day administrative t...