Customer Service Officer

• Welshpool Location
• Excellent rates
• Join a National Manufacturing organisation

Customer Service Officer

PERSOL is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a National Manufacturing organisation located in Welshpool to find an experienced Customer Service Rep to join their team on a temporary basis.

Working hours: Full time hours

Start Date: ASAP!

Duration: Ongoing assignment - depending on client requirements

Pay rate: $35.00 p/h + Super (depending on experience)

The Role

Some of the key responsibilities of this role include:

• Inbound customer service calls, assisting with enquiries and issues
• Providing superb customer service to all customers in regard to product / service knowledge
• Building new, and nurturing existing relationships with key stakeholders
• Identifying and assessing customers' needs to achieve satisfaction
• Taking and processing orders for Insulation products via phone
• Liaising with Customers / clients in regard to the status of their orders / updates on installation
• Actively seek out opportunities to enhance customer service through various means and initiatives
• Potential to progress into assisting with scheduling of installations
• Maintain a mind-set of continuous improvement
• Assisting with Administration support in financial functions - payment / invoicing support
• Providing product/services information

Role Requirements

• MUST be a Australian Citizen or Resident to apply.
• Passion for customer service
• Proven work experience in a Customer Service Officer role
• Excellent people skills and the ability to build rapport and manage client relationships
• Excellent verbal and written communication and organisational skills
• Ability to multitask
• Experience using SAP would be very beneficial but not essential
• Good time management and ability to prioritise.
• Computer literate - advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges.

If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Holly Storor at [email protected]

**PLEASE NOTE - only online applications with relevant experience will be considered**

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

Consultant

[email protected]

Reference number: 210355598
Profession:Call Centre & Customer ServiceCustomer Service

Company: Programmed Skilled Workforce
Date posted: 20th Jan, 2026