Job Description
Overview:
About the Role & Team
As a Senior Customer Service On-Demand Specialist, you’ll be at the heart of IDC’s customer experience, serving as the first point of contact for our valued clients and ensuring they receive exceptional support throughout their journey with us. This role is pivotal in strengthening client relationships and assisting IDC account teams in delivering outstanding service and solutions.
If you’re passionate about creating meaningful customer experiences and thrive in a dynamic setting, this is the perfect opportunity to amplify your career with a recognized leader in IT research and advisory services.
Type of contract: Full-time, Remote
Location: Bangalore, India – Hybrid
What You'll Do
Partner with our clients to deliver high-value outcomes and experiences by:
Operations
- Having a firm grasp of internal systems, accounts, and routing/escalation procedures for various customer types and needs
- Maintaining an ongoing knowledge o...
About the Role & Team
As a Senior Customer Service On-Demand Specialist, you’ll be at the heart of IDC’s customer experience, serving as the first point of contact for our valued clients and ensuring they receive exceptional support throughout their journey with us. This role is pivotal in strengthening client relationships and assisting IDC account teams in delivering outstanding service and solutions.
If you’re passionate about creating meaningful customer experiences and thrive in a dynamic setting, this is the perfect opportunity to amplify your career with a recognized leader in IT research and advisory services.
Type of contract: Full-time, Remote
Location: Bangalore, India – Hybrid
What You'll Do
Partner with our clients to deliver high-value outcomes and experiences by:
Operations
- Having a firm grasp of internal systems, accounts, and routing/escalation procedures for various customer types and needs
- Maintaining an ongoing knowledge o...
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