Customer Service Operation Manager - CapCut

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products.

• Manage the delivery operations of multiple businesses, ensuring targets for user experience, cost efficiency, and organizational health.
• Focus on user service experience by analyzing daily service data and user feedback to identify and improve deficiencies in product and service processes, driving continuous optimization.
• Oversee ser...