Job Description
As a Customer Service Operations Analyst, you will investigate customer queries, understand their needs, and deliver accurate and timely resolutions. You will work closely with customers and business teams to collect information, identify process improvements, and enhance the overall customer experience.
Key Responsibilities
- Investigate and authorise transactions while ensuring compliance with internal and regulatory policies
- Collect, analyse, and validate information from customers and business stakeholders to resolve queries
- Respond promptly to customer queries within agreed service targets
- Identify opportunities for process automation and enhancement to improve customer and business outcomes
- Maintain awareness of customer needs and develop strong working relationships
- Contribute to continuous improvement initiatives within customer operations
Required Experience and Knowledge
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