Customer Service Operations Manager

Location: Remote - Philippines (Manila-based preferred)
Employment Type: Full-Time

About the Role:
Clicktek Consulting Inc. is hiring a Customer Service Operations Manager to own and lead end-to-end customer service operations for a global health and wellness US-based e-commerce client.

This role goes beyond frontline supervision. You will be responsible for operational stability, Order Management excellence, KPI ownership, and cross-functional coordination, ensuring service delivery meets US e-commerce standards while supporting distributed teams across regions.

You will work closely with North American and Australian stakeholders and act as the primary operational owner of the customer service function.

Key Responsibilities

• Own end-to-end Customer Service Operations, including customer-facing Order Management (order lifecycle, exceptions, cancellations, refunds, and fulfillment-related issues), in coordin...