customer service operations manager

Contact Center Team Lead

The Contact Center Team Lead will be responsible for scaling and improving operational efficiency.

• Manage on-site frameworks to enable effective company operations
• Develop and enhance systems, workflows, and processes that support scalable growth and operational excellence
• Foster strategic partnerships with suppliers/vendors

  Risk & Compliance Management:

  • IDentify operational risksImplement mitigation strategies to ensure business continuityMaintain awareness of compliance requirementsSupport development of internal controlsUphold company standardsand minimize exposure

    Premise:_-experienced individual in customer service position._{-potential next move for further improvement(organizational/bottleneck identification)}