Customer service operations

CUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.ResponsibilitiesIdentify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve ...