Customer Service Ops

JOB PURPOSE: To provide World Class Customer Service to help our ever-growing customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide World Class Customer Service

2. Assist with taking high calls through our CSC phone system

3. Actively listen and document every conversation that takes place

4. Demonstrate empathy and compassion for our customers

5. Be able to problem solve and proactively address the customers concerns or questions

6. Perform related duties as assigned by management

MINIMUM QUALIFICATIONS: (The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.)

1. Communication skills: Ability to read, analyze and interpret our company’s documents; ability to build strong relationships with your peers, management team, customers and other departments...