Customer Service (Order Processing)

Responsibilities

• Process customers’ purchases to generate sales invoices, ensure all orders are received and proceeded by 3PL for delivery.


• Credit management for stocks rejections


• Contact with commercial team to clarify inquiries, price and delivery times.


• Monitoring of 3PL KPI on POD processes


• Communicate with the sales team and/or 3PL to resolve ad hoc problems on delivery.


• Managed and oversaw the application process for local import permits and SIRIM certifications.


• To undertake any assigned tasks by Management time-to-time.

Qualifications

• Diploma/ Bachelor’s Degree in Business Administration, Logistics or related field.


• Direct experience in supply chain operation would be advantageous.


• Good computer skills such as MS Office and SAP experience is an advantage.