Job Description

Summary:

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities:

  • Greet and engage customers in a friendly and enthusiastic manner
  • Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
  • Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
  • Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Assist asset protection in following all pro...

    • Apply for this Position

    Ready to join Bass Pro Shops? Click the button below to submit your application.

    Submit Application