Customer Service & Phone Support:

Customer Service & Phone Support
Richardson, TX - Hybrid (Tue-Thur onsite)

Assignment Duration: 6 months



Why is this role open? Additional support

Possible for extension? TBD

Team Overview: Working with a team



Resource's typical working day:

- Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.

- Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.

- Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.-



Must have skills:

- Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.

- Multitasking Ability Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.

- Effective Communication Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.

- Strong Interpersonal Skills Builds positive working relationships and collaborates effectively with team members and stakeholders.



Software skills:

- Microsoft Suite

- Basic Computer functions

- ServiceNow and PeopleSoft is a PLUS



Years of Experience: at least 3 years of experience in customer service and/or related industry

Education: HS and GED



Interview Process: 1 virtual and 1 onsite



Summary:

As a *** People Associate, you will provide basic support and customer service to those contacting the People

Service Center.