Job Description
Job Title: Associate/Sr Associate – Customer Service
Location: Pune
Department: Customer Service
Reports To: Team Leader –Operations
Job Summary
We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand
Key Responsibilities
Location: Pune
Department: Customer Service
Reports To: Team Leader –Operations
Job Summary
We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand
Key Responsibilities
- Operational Management:
- Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards.
- Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, ...
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