Customer Service Quality Assurance Specialist

Customer Service Quality Assurance Specialist

Hcreates Information Technology

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Transportation Allowance, Medical Reimbursement

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Responsibilities

• 1. Conduct multi-channel service quality inspections, including calls, emails, and tickets, for the assigned customer service team to ensure communication complies with corresponding business operation standards.
• 2. Regularly produce quality analysis reports to identify common issues, trends, and potential risk points, and provide improvement suggestions to report to the headquarters quality and training team.
• 3. Follow up and track issues identif...