Customer Service Reliability Engineer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from the customer’s eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedback to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success b...