Job Description

Summary

Manages the entire end-to-end order management chain such as quotation, order entry, customer enquiries/requests, order fulfilment, product changes or returns, complaints, invoicing, contract administration.


Focal point for customers and collaborate well with internal stakeholders such as sales, supply chain manufacturing plants, logistics, finance etc to address customer needs and improve service quality.


Delivering core responsibilities in a professional way and at the same time, adhering to Kennametal’s compliance controls and local business policy standards.


Key Job Responsibilities

  • Manage customer quotes and orders by standard procedures

  • Providing the product availability, lead time, shipping information to external customers in a timely manner.

  • Proactive track open orders and keep close contact with plant planners to ensure on time delivery. Raise and follow through expedite and es...

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