Job Description

Title: Customer Service Representative

Location: Thompson, Manitoba 

About the Position: The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to Aftermarket Sales, Field Services, Technical Services, Training and general inquiries. This is a full time position. 


Duties and Responsibilities:

  • In a friendly but professional manner, represent MacLean Engineering as the first point of contact with our Customer (external and internal) and ensure a timely and satisfactory response to requests for product, service or technical support and/or requests for quotation.

  • Provide product and service assistance to our customers, with an emphasis placed upon up-sell of additional and/or premium products and services.

  • Prepare quotations and enter sales orders into MRP as per Customer request. Prepare and d...

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