Job Description

Customer Service Representative I

With an appropriate knowledge of the Company's services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

Principal Responsibilities:

  • Successfully complete training to become knowledgeable about the waste services industry and Republic Services' processes, services and policies.
  • Respond in a timely and accurate manner...

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