Job Description

Description


Seattle, WA 




The Customer Service Representative provides effective customer service for all internal and external customers.



How You will Help


  • Responsible for communicating with customers via phone, email, fax, etc. 

  • Provide timely and accurate information to incoming customer service orders, status, and product knowledge request

  • Process customer orders, changes, and returns

  • Resolve customer complaints by investigating problems, developing solutions, and making recommendations

  • Work closely with the Operations Supervisor as directed

  • Reviews and maintain customer database to track information on account information, statuses, orders, and lead times

  • Provide timely feedback regarding service failures or customer concerns

  • Work closely with Sales Representatives on quotes, status o...

Apply for this Position

Ready to join ASC Engineered Solutions? Click the button below to submit your application.

Submit Application