Customer Service Rep

Job Overview

The Returns Administrator acts as the central liaison for customers, field personnel, and internal teams including Marketing, Pricing, Engineering, and Manufacturing within an assigned territory. In a company renowned for delivering world-class customer service, this role is responsible for ensuring the returns process is managed accurately, efficiently, and in full support of both internal and external customer needs.

A Day In The Life

• Manage the full end-to-end returns (RMA) process, including initial validation, RMA creation in the ERP system, approval coordination, and post RMA activities.
• Meet daily productivity and workflow expectations set by the manager.
• Generate, maintain, and analyze RMA reports using SAP and Power BI.
• Coordinate and process carrier claims.
• Deliver monthly, quarterly, and annual RMA reports and statistics to upper management.
• Provide exceptional service to int...