Customer Service Rep

Overall Purpose

Under semi-direct supervision identifies and follows through to completion all types of customer requests and inquiries or matters involving active, inactive, or delinquent accounts. These contacts and/or replies may occur as telephone calls, in person, or by letter.

Job Responsibilities:

Accepts and approves applications or cancellations for electric service; explains Company policies, practices, and procedures relating to such application; determines deposit requirements.

Answers customer inquiries concerning all credit and collection matters, approves payment arrangements, determine liability, within limit of prescribed instruction.

Receives and immediately reports to the Distribution Operations Center any emergency condition or service-related requests.

Discusses accounts with customers and initiates billing or field investigations. Explains Company policies and procedures related to rates, meter reading, and o...