Customer Service Rep

Job Title:  Customer Service Rep (Warranty)
Location: Santiago - On Site 
Salary:  DOP$40,000 +  up to 6k performance Incentives
Shifts:   10:00 AM - 7:00 PM / 9:00 AM -6:00 PM DSL
Weekends: OFF
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
 
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems.  Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
 

• Processing Consumer/Sales requests via email and call center
• Communicating with customers/sales reps-Product/program questions/Returns
• Training and Education- Product/Entry
• General Housekeeping/Filing
• Communication with factory/Art Dept./Order changes

<...