Job Description
Customer Service Representative
The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.
DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.
DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system
- Receives customer complaints
- Answers questions, and provides information about services
- Resolves customer inquiries relating to transportation
- Communicates resolution to customers
- Clearly and accurately documents issues
- Maintains a clean and well-organized work area
- Rep...
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