Job Description
Manulife Contact Center is looking for **Customer Service Representatives** who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
**Position Responsibilities**
+ Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
+ Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
+ Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
+ Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
+ Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner...
**Position Responsibilities**
+ Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
+ Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
+ Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
+ Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
+ Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner...
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