Customer Service Representative

Customer Service Representative (SaaS)

Apply here: https://operationsarmy.com/application

Role Overview

We are seeking a Customer Service Representative to support a self-serve product launch. This role is customer-facing and focused on helping users troubleshoot issues, navigate the platform, and find answers efficiently.

You will collaborate closely with internal teams to improve systems, documentation, and workflows while delivering high-quality support. This is ideal for someone who thrives in fast-paced SaaS environments and enjoys helping customers succeed.

Key Responsibilities

• Monitor and respond to customer inquiries via Slack channels, email, and ticketing systems (e.g., Pylon or similar tools) within defined SLA...