Customer Service Representative 1

In this role, you will have the opportunity to collaborate with other Service representatives and Field Sales representatives to provide phone and quote support along with basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry. In This Role, Your Responsibilities Will Be:

Phone Support 

Handle post sales service calls. 

Direct support requests that require further assistance to Tier II Tech Support. 

Transfer calls to correct department or individual. 

Gather necessary information for completing Service Requests, RMA’s or quotes. 

Quote Processing 

Receive and process customer requests for Service via phone, email and web. 

Accurately upload requests for Service in the business systems 

Provide pricing and lead time information through generating proposals....