Customer Service Representative - 1060 - Colombia

Overview

About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects.

What you’ll be doing

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads/projects.
• Book estimates and handle objections effectively to maximize conversions.
• Follow “speed to lead” best practices by contacting leads immediately as they come in.
• Manage and update CRM (Dripjobs) for all client interactions.
• Provide customer support as needed to ensure client satisfaction.
• Assist with project coordination when necessary.

Who are we looking for?

• 2+ years of e...