Customer Service Representative

Overview

Description

Role: Customer Service Representative
Location: ADIB HQ Abu Dhabi

Role Purpose: To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIBs professional image in all interpersonal dealings.

Reports direct to: Branch Manager

Responsibilities

• Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.

• Customer guidance & managing floor: Direct clients to alternative channels (Digital Channels).
• Ensure clients have all needed docs before wasting time waiting and taking queue.
• Handle the customers in a pleasant manner and escort them to the staff concerned.
• Problems evaluation.
• Customer anger management.

• Branch assistance and support: Ambassador to handle the QMS Tokens
• Provide assis...