Customer Service Representative Administrative Assistant

Overview

We're looking for a Work From Home Customer Service Representative (Full-Time) to support customers across the UAE and Saudi Arabia . This role is a mix of customer communication, problem-solving, and day-to-day account support. You'll be the first point of contact for people reaching out with questions, concerns, or onboarding needs. The goal is simple: give every customer a smooth experience, provide accurate answers quickly, and keep internal records clean so the rest of the team always has the right context.

What you'll do

• Log in and review new tickets, messages, and priority items.
• Respond to customer requests through email or live chat using a clear, friendly tone.
• Troubleshoot common issues: account access, login, profile updates, registration, verification, and general how-to questions.
• Identify customer intent quickly and respond with the exact next steps (not generic responses).
• Use t...