Customer Service Representative Administrative Assistant

We’re hiring a Customer Service Representative – Administrative Assistant

Remote role supporting customers and internal teams across the UAE and Saudi Arabia. You’ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
• Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
• Troubleshoot basic issues, guide customers through next steps, and elevate complex cases to the appropriate team.
• Follow communication guidelines to ensure customers receive consistent, accurate information.
• Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
• Document customer interactions, outcomes, and follow-ups in the CR...