Job Description
**Job Description**:
**Responsibilities**:
1. Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
3. Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
4. Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further callbacks.
5. Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
1. High School Diploma; BA Degree preferred
2. Knowledge on Excellent Customer Service Techniques (Call Center based pr...
**Responsibilities**:
1. Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
3. Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
4. Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further callbacks.
5. Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
1. High School Diploma; BA Degree preferred
2. Knowledge on Excellent Customer Service Techniques (Call Center based pr...
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